If you're not happy with your purchase, you can request a return or exchange within 7 days of delivery.
Eligibility for Returns
To qualify for a return, the product must:
- Be unused, unworn, and in its original condition
- Include all original packaging, tags, certificates, and invoices
- Show no signs of damage, alteration, or misuse
Items Not Eligible for Return
For hygiene and quality assurance reasons, the following items cannot be returned:
- Earrings (unless received damaged or incorrect)
- Personalized or customized jewellery
- Gift cards
- Clearance or final sale items
Exchange Policy
If you would like a different design or size, you may request an exchange within 7 days of delivery, subject to product availability.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or an unboxing video. We'll arrange a replacement or full refund after verification.
Return Process
- Submit a return request through our website or contact our customer support
- Once approved, we'll arrange a pickup where service is available
- After the product passes our quality inspection, your refund or exchange will be processed
Refunds
- Refunds are processed after the returned product passes inspection
- Original payment refunds are typically completed within 5–7 business days
- COD orders will be refunded via bank transfer or UPI after account verification
Return Shipping
- Damaged, defective, or incorrect products: Free return shipping
- Personal preference returns: Return shipping charges may apply depending on your location and order value